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 Faster internet with full restoration, Digicel promises

Digicel’s Chief Executive Officer (CEO) Kevin Gordon

Digicel BVI has announced that not only is it moving ahead with plans to fully restore its infrastructure that was hit hard by Hurricane Irma, but that faster internet speed is in the pipeline for its customers.

The promise of better internet quality comes just weeks after a UK report ranked the territory at 77 on a list of 196 countries in terms of its internet speed – 196 being the poorest.

The BVI was also ranked very poorly in terms of internet affordability – 181 out of 196.

“We are now on to the second phase of our restoration which includes: rebuilding our permanent sites, managing capacity to those sites and then optimising speeds so that our customers can get the best possible experience,” Chief Executive Officer of Digicel BVI, Kevin Gordon, said in a media release.

The company explained that under phase two the temporary cell towers that were put in place after Hurricane Irma will be replaced.

“The permanent sites will replace the temporary ones that were constructed to restore coverage quickly in the aftermath of the recent hurricanes. The new sites are able to carry larger antennas, thus, improving capacity, service levels, and speeds.”

Eleven new cell towers have been brought into the island as part of restoration efforts, the company said.

Tirelessly

In the meantime, the CEO said the company understands the importance for each customer to stay connected and full restoration continues to be the company’s utmost priority.

“We would like to emphasise that although we are not back to pre-hurricane speeds yet, our engineers are working tirelessly to get this done,” he said.

Digicel has informed that the new sites will be installed over the coming weeks.

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9 Comments

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  1. bla bla bla says:

    Well-loved. Like or Dislike: Thumb up 7 Thumb down 0

    Work on the price also! I am happy with ur services, I have confidence you would do better with network but ur prices are not affordable.
    I am very confident if you adjust ur prices to more affordable rate you will crush ur competition.

  2. Albion says:

    Well-loved. Like or Dislike: Thumb up 5 Thumb down 1

    Well that would certainly be good.

    Appreciate all the hard work you guys are putting in during these difficult times.

  3. Pure says:

    Well-loved. Like or Dislike: Thumb up 4 Thumb down 0

    hard work will take us there, but in-affordability by the masses will curtail progress.

    Take that report seriously and do the right and righteous thing.

    Make a profit, and don’t make it unconscionable excessive.

  4. Hmmmmmm says:

    Well-loved. Like or Dislike: Thumb up 8 Thumb down 0

    LISTEN! YOUR INTERNETIS TOP NOTCH. BUT THE PRICE OF 250.00 MONTHLY IS KILLING US AND YOUR POTENTIAL FOR GROWTH. TRY BUSINESS 101 AND DROP THE PRICE TO 150.00 A MONTH AND BLOW AWAY EVERY OTHER CARRIER. YOU DONE VERY WELL SINCE IRMA AND YOU CAN DO BETTER BY DROPPING THE PRICE. THE INCREASE IN CUSTOMERS WILL OFFSET ANY PLANNED LOSSES FROM PROJECTED GROWTH. 30K TIMES 150.00 IS 4.5 MILLION A MONTH. DROP THE PRICE AND WIN DIGICEL. DROP THE PRICE.

  5. Yolo says:

    Like or Dislike: Thumb up 2 Thumb down 0

    Bunch of rip off where my data going if I ain’t using it

  6. hmmmmmmm says:

    Like or Dislike: Thumb up 0 Thumb down 1

    Every year we hear the same shat. We must be the stupidest set of people in the entire WORLD! Why would any of them change when TRC are a bunch of overpaid nuisance and we overpay these companies faithfully while barely grumbling on the FB complain board about their sloppy service or complete lack thereof!

  7. Realto says:

    Like or Dislike: Thumb up 0 Thumb down 0

    Reduce the price from $250 to $170 and we then you will see your customer base grow. At this price, as soon as FLOW is back up in the WEST I gone back.

  8. East Man says:

    Like or Dislike: Thumb up 0 Thumb down 2

    I do not support this company in anything they do.

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