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BVIEC rolls out new services to improve customer access

General Manager of the BVI Electricity Corporation (BVIEC) Neil Smith.

The BVI Electricity Corporation (BVIEC) is rolling out new systems to improve customer access to and payment for electricity services, General Manager Dr. Neil Smith has announced.

“We are making improvements to our front-facing office to enhance customer comfort and streamline interactions with us,” Smith said in a recent JTV interview. “We’re just trying to make it a lot easier for the public to do business with us.”

Among the upgrades is an email billing system that notifies customers of their outstanding balance at the end of each month. “The emails you’ve been receiving are part of our effort to be a customer-focused organisation, ensuring people know when their bills are due and how much they owe,” Smith explained.

BVIEC is also developing a customer card system featuring a barcode to simplify in-office transactions and service access. “You’ll have a small BVIEC card—not a credit card—but one that links to various services,” Smith said. “With this card, you’ll be able to access reports, files, and other essential services more efficiently.”

Customers can already submit queries and service requests through BVIEC’s “Fresh Desk” application, which aims to provide responses within an hour, depending on the complexity of the issue. The Corporation also operates a 24-hour call-in line, though Smith acknowledged that efforts are ongoing to refine the system.

To expand payment options, BVIEC is planning to install kiosks on the outer islands. “Right now, if customers aren’t paying online, they must wait for us to send someone over to collect payments,” Smith said. “We’re working to make this process more convenient.”

Additionally, BVIEC intends to introduce more detailed bill breakdowns to help customers better understand how their electricity charges are calculated. “The more transparent we are, the more comfortable customers will feel once they understand the billing process,” Smith noted.

Looking ahead, Smith said BVIEC remains committed to enhancing customer convenience. “I’m fairly pleased with the progress we’ve made so far, and I hope we continue making life easier for our customers,” he said.

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9 Comments

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  1. Rising-Son says:

    Keep up the good work Mr. Smith. Let us continue to be more positive and uplift our people.

  2. This is what we need says:

    We need the power to stay on 24/7

  3. Reasonable Man says:

    The billing reminders are very helpful. Thanks for doing that.

  4. Niel for Premier ! says:

    Niel for Premier!

  5. Informed says:

    The BVI electricity as one of the best services in the BVI. Credit is due when needed. After Irma they worked so hard to connect us back. As soon as there is a break in a line or lines down they are there 24/7. They need the funds the government witheld for the Hospital payments as this investment into the cables under the road would have been a huge move towards securing the power.
    Joes hill band aid of the roads will last until the next rain as not stuck down with Tar. Dig everything up. Put Cables, Drainage, Internet all under the road and we can look forward to supporting the BVI electricity for many years in the future.

  6. Me says:

    Yes getting a bill consistently at the 30th or 31st of each month will be great. Currently my bill is due around the 20th/24th of each month (the date changes) and sometimes it is not posted online until the 30th but with a due date of 24th of the following month. I have tenants who need to know their electricity charges to pay with their rent due on the 1st of each month so having a consistent billing system would be helpful to some of us Landlords as well.

  7. a Fix says:

    e bill reminders are a good start but can you please fix the autopay. Its never worked

    • @ a Fix says:

      Auto pay stop work long time.

      I agree that would good if they could fix it so they could have money on hand every month.

  8. resident says:

    Please fix the constant brownouts, in some areas it is at least 2 times a month

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