Customs faces increased costs amid staff shortages

The Customs Department is grappling with escalating costs and operational challenges as it struggles to address a significant shortage of personnel.
These issues were highlighted during discussions at the recent Standing Finance Committee sessions.

The Acting Commissioner of Customs (AgCoC), Clinton Romney, reported that the department had achieved remarkable revenue collections despite limited resources. For the fiscal year 2024, Customs collected 98.6% of its approved budget, amounting to over $50.5 million. However, staffing constraints that impact operations have overshadowed the department’s achievements.

The department currently employs 92 staff members, including 10 new hires in 2024. However, this figure is insufficient to meet growing demands. Additional funding has been requested to hire 40 more officers over the next four to five years to support the department’s expanding mission. Staffing shortages are particularly challenging during the busy tourist season, making it difficult for officers to take leave.

The Customs Department’s operational pressures extend beyond personnel issues. Romney highlighted that outdated technology, including the Customs Automated Processing System (CAPS), hamper efficiency. The system is running beyond its optimal performance threshold, causing ongoing problems. Plans are reportedly underway to implement a new server platform and fully upgrade CAPS within six months, pending resolution of contractual delays.

Training and innovations

Despite the challenges, the department has implemented several innovations, such as digitalising marine control documents to reduce printing costs and improving risk management through specialised training. Last year, 24 officers reportedly received advanced training in collaboration with other law enforcement agencies.

Concerns over inadequate facilities further exacerbate the department’s struggles. Romney confirmed that the King’s Warehouse at Port Purcell, used to store detained cargo, remains damaged since 2017. Additionally, the department’s area at the law enforcement marine base, handed over in April 2024, is still not fully outfitted.

Staffing shortages are also said to be limiting port operations. In Jost Van Dyke, a single officer reportedly manages clearance procedures, forcing travellers to return to Tortola if the officer is unavailable. Addressing these gaps will require coordination with Immigration and other agencies.

Budgetary constraints are compounding these issues. The 2025 budget reportedly includes reductions for uniforms and safety equipment, despite the department’s need for items like life jackets and bulletproof vests. It was noted that the department did not request these reductions, and proposed allocations must align with imposed budget ceilings.

The Acting Commissioner expressed optimism about future improvements, including additional hires and technological upgrades. However, he emphasised the urgency of addressing the department’s staffing and resource gaps to maintain its critical role in law enforcement and revenue collection.