Gov’t customer service live chat feature now in place

The government’s Customer Service Care Centre has launched a new live chat feature, making it easier for individuals to receive instant support and access government services. 

According to a recent release from the government, the messaging feature enables individuals to connect with the centre seamlessly, obtaining immediate support via https://bvips.org.

The new feature allows users to contact the centre via messaging on their mobile devices, tablets, or computers. Users can simply click the chat icon located on the bottom right-hand corner of the website to begin a conversation with a customer service representative.

The initiative aligns with the Office of the Deputy Governor’s Public Service Transformation Programme, emphasizing the modernisation and efficiency of the government’s service delivery methods. 

“We recognise the need to continuously bring our services closer to the public, ensuring that it is as hassle-free as possible to get information or do business with the government,” Permanent Secretary in the Office of the Deputy Governor, Sharleen DaBreo-Lettsome said. 

“The introduction of this feature is a major and welcomed step forward in this regard,” she added.

DaBreo-Lettsome stressed the importance of continually improving government services and making them more accessible. 

In preparation for the live-chat feature launch, customer service specialists within the Customer Service Care Centre underwent training sessions to maintain high customer service standards. 

Director of Customer Service, Kedimone Rubaine, emphasised the commitment to elevating the government’s customer service to a world-class level. Creating efficient communication channels for customers to reach the centre and consistently creating an exceptional customer service experience remains a key focus.

“We are unwavering in our dedication to building the government’s customer service to a world-class level,” Rubaine stated. “A major component of this is creating mediums, and equally efficient options for customers to reach us, and experience the same exceptional customer service consistently.”