Gov’t offices giving better customer service?
Deputy Governor David Archer Jr has said there is an increase in positive reviews from residents who get services from public officers.
The Deputy Governor’s Office has implemented several mechanisms to improve the customer service offered by public officers, an issue the public has traditionally complained about.
But Archer said recent statistics are showing that residents are having more pleasant experiences and are leaving fewer complaints after interacting with civil servants.
“Within the next one to five years, you won’t hear a lot of complaints about the public service. Every day we’re reducing the complaints and adding to the commendations — I have the stats,” Archer said. “It’s really a good place to be in, it has to outlive me. That’s why the ethos of the public service is important, we have to have a client-facing, customer service focus, asking our clients and engaging them so we can have a world-class product.”
Archer also said his team is aiming to make the BVI public service one of the top five in the world.
“When I first said we will have a world-class public service, people thought I lost my mind. But the more you say where you’re going, the more you believe it and every time you see small aspects of it. For example, the government has a customer service centre that is world class and every day we add to that world class bag until the next five years possibly. Mark my words, we will be ranked between number one and number five in the world,” Archer said proudly.
He also said public officers are receiving critical skills and training from the Virgin Islands Public Service Learning Institute, launched in 2023. Civil servants are required to complete a minimum of 60 learning hours annually and since inception, some 600 public officers have received training through the institute.
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Or persons have given up complaining
There are still a few SWINE/BOAR HOGS IN THE MIX THAT NEEDS TO BE ROOTED OUT THE MUD.
They be smelling and looking like the dirty pigs that they are when they roll out of the filthy pig mud. A PIG IS A PIG.
Archer wrote a 36 page book in font size 18.
Let’s not take him too seriously.
The terrible departments of Immigration and Labour still providing subpar services a woman officer cussed me in there last month for no reason and her coworkers were shamed to see the disrespect.
Let’s not speak on Agriculture where it just took three months to get a Fishing License registered.
Trade is another lost cause as the people who work there try but are lost in the lengthy and difficult processes.
Let’s not speak too loudly about world class services on the local Government. Bold face lie.
I can attest to that, she knows who she is. Treating people with such disrespect. She seems angry with the world.
except that hog who … for Labour Department. Such a pig. Also, the guyanese security guard outside Labour Department, only lets in his friends and then tell we that we need an appointment to get inside. He needs to be fired immediately
That curry eating shark guyanese mall security guy let in his Guyanese friends and people in without an appointment and then tell the locals they need an appointment. His A.. needs to be terminated from his job damn pig come here to our Country and……… That is what you all get for letting them into the Country
The level of disrespect shown in MOST government departments is very unbecoming for a country that is dependent on Tourism .
Let us begin with the ports of entries:
. A few are trying but the majority :
body language,
the stone wall faces
The crude unwelcoming tone of voice – it very sad l-?.It saying as to what are you doing here ?
Inland Revenue- Lacks adequate staff and some are courteous
SS – Some are ill informed and needs training to give correct information and answers
NHI – Some are ill educated and prepared for the questions – need to learn how the system works to give correct answers and guidance
Immigration- SOME
officers lie a lot
Gives incompetent and dishonest information
Rude and condescending
Show little respect
Like to intimidate people especially those who cannot speak the Standard English fluently
So Sir although progress is made, there is soo much more room for improvement in the system
I have recently registered significant changes with the passport office, social security and nhi and had fantastic service.
Jeez. Another one lost his head and has now lost respect of ua all. VI in so much trouble if he really thinks what he sayinf is true.