ICWI drives customers to digital channels

PRESS RELEASE: In response to the recent Government implemented Covid-19 procedures and guidelines, the Insurance Company of the West Indies (ICWI), is urging customers to take advantage of the various digital channels it has available to do business with them.

The Company has been following Government guidelines to ensure the safety of their customers and staff by adopting a “work from home” methodology, removing staff from physical office locations.

President at ICWI, Paul Lalor disclosed measures taken by ICWI to accommodate the changes to the present business climate in the British Virgin Islands, “Prior to the spread of COVID-19 in the Caribbean, ICWI had put a response plan in place for all of the territories in which it operates to ensure the safety of employees and customers. In anticipation of a ‘lock down’, it is important for me to point out that even though our doors are closed, our customers can still connect with us remotely using one of our many digital options.”

The goal at ICWI has always been to make doing business easy. Customers can transact all types of business remotely. Connect by calling ICWI at (284)541-8786, email [email protected] or WhatsApp 876-541-8786.

Online options hosted at www.icwi.com include Click & Go renewals, claims reporting, live chat or online quotations and purchasing of insurance. What does all of this mean? Customers can be serviced in the manner in which they are accustomed. Vice President of Marketing, Distribution and Human Resources, Samantha Samuda shared, “Our temporary “work from home” protocol will still allow our team members to interact with our clients while keeping themselves and their families safe.”

She went on, “We are pleased to see that our online e-Client service, Click & Go, and our Business WhatsApp application have become useful tools offering stability to our customers during this time of crisis.”