Nearly 1500 public officers trained this year
The Virgin Islands Public Service Learning Institute (VIPSLI) has successfully trained over 1,400 public officers in the first half of 2024.
Sharleen DaBreo-Lettsome, MBE, Permanent Secretary in the Office of the Deputy Governor, praised the achievements, stating, “This is a significant achievement for learning and development in the Public Service.
Dabreo-Lettsome said the initiative is part of a government effort to adapt the public service to the evolving needs of the Virgin Islands and to ensure it remains a sustainable model for the future.
“The learning institute is a firm representation of our commitment to building a Public Service that not only meets the needs of today’s Virgin Islands but one that can stand the test of time,” she added.
VIPSLI has introduced various ground-breaking learning initiatives, providing public officers with weekly online and international training sessions. This comprehensive approach enhances their skills and broadens their professional horizons.
Furthermore, the institute is set to launch a comprehensive Customer Service Training Programme this year. This programme, developed in collaboration with Kedimone Rubaine, Director of Public Service, focuses on customer-facing officers and aims to equip them with the skills necessary to deliver exceptional service consistently.
Dr Connie George, Interim Director of VIPSLI, emphasised the institute’s commitment, “We are unwavering in our commitment to advancing the Public Service’s knowledge and skills. Public officers across the Territory are benefitting from unique opportunities to develop their abilities within their fields, and explore options for broadening their horizons.”
The Virgin Islands Public Service Learning Institute, launched in August 2023, plays a pivotal role in training and developing all new and existing public officers. It ensures officers possess the necessary skills and abilities to carry out their duties effectively.
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Training is one aspect
Executing is another aspect
Some ah dem still rude and disrespectful to the public like HOGS
Hope to see improvement
What have they learned in their training. To be more polite, more responsive, more helpful … or to be more rude, less responsive and less helpful.
Public servants need to remember that they are servants and are there to serve the population – not to make up unhelpful rules or to be important. The mantra should be ‘how can I help this person get what they want’ and not ‘how can I come up with a reason to deny this person what they want’.
Dabreo-Lettsome said the initiative is part of a government effort to adapt the public service to the evolving needs of the Virgin Islands and to ensure it remains a sustainable model for the future.
What are those evolving needs and how have they helped to address corruption, low morale and productivity, nepotism and cronyism which are some of the issues plaguing the service and affecting the community?
Having a public officer certified in customer services, human resources, accounting etc. does not mean they will be ethical, fair and professional in doing their work. There needs to be further vetting beyond this.
Hat you ssid is correct ( sadly ) BUT , That’s how we roll , and ignorance seems To
be the trend these days