Direct Sales Agent for Digicel

Expires: September 24, 2026

www.bvinews.com

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Direct Sales Agent

Primary Objectives of the Job:
The Direct Sales Agent is responsible for proactively acquiring new Consumer customers through direct sales activities across an assigned territory, driving revenue growth while delivering an exceptional customer experience. The role is accountable for promoting and selling the full Digicel Consumer portfolio, including Mobile Postpaid, Mobile Prepaid, Digicel Plus (D+) and LTE Broadband (where applicable). Working within assigned communities, residential areas, commercial locations and customer events, the Direct Sales Agent will identify new business opportunities, generate qualified leads, build customer relationships and deliver sales targets while acting as a professional ambassador for the Digicel brand. The role also supports customer onboarding, cross-selling, upselling and accurate customer documentation, ensuring customers receive seamless experience from initial engagement through activation.

Main Duties and Responsibilities

1. Customer Acquisition & Sales

• Proactively identify, engage and acquire new Consumer customers across assigned territories.
• Promote and sell the full Digicel Consumer portfolio, including:
• o Mobile Postpaid
  o Mobile Prepaid
  o Digicel Plus (Fibre, TDD & LTE Broadband, as well as TV services)
  o Devices (where applicable)
• Achieve and exceed assigned sales and revenue targets.
• Drive cross-selling and upselling opportunities to maximize customer value.
• Represent Digicel professionally at all customer interactions.

2. Territory Management & Prospecting

• Develop and manage an assigned sales territory.
• Conduct proactive door-to-door sales activities in residential and commercial areas.
• Generate qualified leads through prospecting, referrals and community engagement.
• Identify new sales opportunities within assigned communities.
• Maintain an active pipeline of prospects and follow up on all sales opportunities.
• Plan daily activities to maximize productivity and territory coverage.

3. Community Engagement & Local Business Development

• Build relationships within local communities to increase Digicel’s visibility and generate new business opportunities.
• Participate in local events, community activations and promotional activities.
• Support local marketing and Go-To-Market initiatives.
• Identify opportunities to partner with local businesses and organizations.
• Promote Digicel products and services within assigned communities.

4. Customer Experience

• Deliver a professional and customer-focused sales experience.
• Accurately explain products, pricing, promotions and contract terms.
• Ensure customers fully understand the products and services purchased.
• Manage customer expectations throughout the sales process.
• Support customers during the onboarding process.
• Escalate customer concerns promptly and professionally where required.

5. Sales Administration & Documentation

• Complete all customer applications, contracts and documentation accurately.
• Ensure customer information is captured correctly in CRM and other company systems.
• Process orders and sales transactions in accordance with company procedures.
• Maintain accurate records of customer interactions and sales activities.
• Protect customer information and comply with Data Protection policies at all times.

6. Commercial Execution

• Execute regional and local sales campaigns and commercial initiatives.
• Promote new products, services and promotional offers.
• Ensure accurate implementation of approved offers and pricing.
• Support product launches and marketing campaigns.
• Provide regular feedback on customer responses to offers and promotions.

7. Market Intelligence

• Monitor competitor activities within assigned territories.
• Gather customer feedback regarding products, pricing and service quality.
• Report competitor promotions and commercial activity.
• Identify market trends and new sales opportunities.
• Share insights with management to support commercial decision-making.

8. Cross-Functional Collaboration

• Work closely with Retail, Customer Experience, Marketing, Customer Care, Service Delivery and Technical Support teams.
• Coordinate customer installations and activations where applicable.
• Support timely resolution of customer issues impacting sales or activations.
• Ensure smooth handover of completed sales for fulfilment and activation.
• Contribute to delivering a consistent customer experience across all channels.

Academic qualifications and experience required for job (qualifications will be considered): Education

• High School Diploma or equivalent required.
• Additional certification in Sales, Marketing or Business is an advantage.
• Previous experience in Direct Sales, Retail Sales, Customer Service or Business Development is preferred.
• Telecommunications experience is considered an advantage
• Proven ability to achieve sales targets in a customer-facing environment.
• Experience using CRM systems and mobile sales applications is preferred.

Functional Skills:

• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Customer-focused mindset.
• Strong prospecting and relationship-building capability.
• Self-motivated with a strong results orientation.
• Good planning and time management skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills.
• Basic computer literacy, including Microsoft Office and CRM systems.
• High level of integrity and professionalism.

Authority:

• Process customer applications in accordance with company policies.
• Represent Digicel during customer engagements and sales activities.
• Escalate customer issues requiring additional support.
• Recommend commercial opportunities and customer feedback

Working Condition: (e.g. abnormal hours, overtime, etc.)

• Field-based role with extensive travel throughout assigned territories.
• Regular door-to-door sales activities.
• Frequent outdoor work under varying weather conditions.
• Regular participation in community events and promotional activities.
• Flexible working hours, including evenings and weekends, may be required based on business needs.
• Regular use of mobile sales applications, CRM systems and handheld devices.

• Email: [email protected]
• Application Deadline: Please send your resume by September 24, 2026.
• Contact Number: +1 (284) 300-3000