BVI installs upgraded 911 system
The Ministry of Health and Social Development has rolled out hands-on training for the territory’s new 911 Computer-Aided Dispatch (CAD) system, a move hailed as a major leap in strengthening emergency response across the Virgin Islands.
The system — scheduled to go live on September 11 –– will allow police, fire, and medical responders to operate with unprecedented precision. It integrates real-time GPS tracking of emergency calls, digital mapping, and instant transmission of directions to responding vehicles. Through Town and Country Planning’s GIS database, responders will also gain immediate access to property and location details.
Director of the 911 and Emergency Operations Centre, Russell Jones, described the new technology as “a transformational moment for emergency response in the Virgin Islands.”
“We have had situations where responders could see smoke from a fire but did not know how to get to the exact location. This new system removes that guesswork,” Jones explained. “It provides pinpoint accuracy, step-by-step directions, and critical details that will save time — and in many cases, save lives.”
A boost amid crime and safety concerns
The launch comes at a time when the Virgin Islands has been grappling with heightened concerns over crime and violence. In recent months, a series of gun-related incidents, armed robberies, and property crimes have placed added pressure on law enforcement and emergency services. Public safety remains a top priority, with authorities calling for stronger community collaboration and faster response times.
Against this backdrop, the CAD system is being welcomed as a critical tool. It will, for the first time, allow the territory’s 911 centre to operate as a round-the-clock, three-shift service, ending the practice of forwarding overnight emergency calls to the Fire Department.
“With this launch, 911 will run three full shifts every day, supported by advanced technology. This will significantly improve how we serve the public,” Jones noted.
The Ministry confirmed that training is being conducted in phases. The first sessions with fire, police, and 911 personnel took place from September 1 to 3, followed by a second round from September 4 to 6. A test activation will be conducted from September 7 to 8 to fine-tune the system ahead of the official launch.
Officials emphasised that the system’s integration of multiple communication channels will enable fire, police, and medical services to coordinate more effectively — an improvement considered especially vital given the territory’s rugged terrain and scattered islands.
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But they wont even start to repair the incinerator
LIKE A STEP IN THE RIGHT
DIRECTION / HOPEFULLY MORE GOOD THINGS WILL FOLLOW
Mr. Jones you are seeing the fruits of your labour.
GPS accuracy can vary depending on the phone, carrier, and environment. I hope it will be tested even if an emergency exists in the bush or a beach.
The introduction of the 911 CAD system represents a vital step forward for public safety in the Virgin Islands.
By combining GPS accuracy, digital mapping, and instant communication across agencies, this technology ensures that help can reach people faster and more efficiently.
At a time when crime and emergency demands are placing unprecedented strain on frontline services, this investment is not just timely but essential.
It will strengthen coordination, reduce response times, and most importantly, save lives.
The 911 Director and his team are doing an excellent job.
Keep up the good work for the good of the people!
BVI needs this capability. It should help make the territory safer.
Well done.
Hopefully there are plans for police, fire, ambulance and other key services to be on the same radio communication system connected to 911 Control?