BVIEC defends deposit policy, calls for updated records

The BVI Electricity Corporation (BVIEC) is reminding customers to update their contact information as it clarifies its long-standing security deposit policy following public concerns about the disconnection of a local business over an unpaid deposit adjustment.

In a statement issued on June 22, BVIEC reminded the public that the security deposit requirement was not a new measure but part of its established account management process. The corporation explained that customer accounts are periodically reviewed to ensure security deposits remain aligned with electricity usage.

The clarification followed recent public concern over the disconnection of Nutmeg & Co after the company failed to pay an adjusted security deposit requested by BVIEC. The incident sparked discussion on social media and prompted questions about how the policy was being implemented.

According to BVIEC, security deposits are calculated at twice a customer’s estimated monthly electricity bill. The corporation said the measure helps protect against unpaid balances that may remain after an account is closed.

BVIEC stated that the policy “allows customer accounts to be reviewed to ensure the security deposit on file remains in line with the customer’s electricity usage.”

BVIEC noted that the last comprehensive review of deposits took place more than five years ago and said the latest exercise was launched on March 9, 2026, as part of responsible account management. Before the initiative began, the corporation said it conducted a public awareness campaign through local media, its website, social media platforms and notices at its Long Bush office.

The utility also said affected customers, including businesses and rental accounts where service had been transferred to tenants, were contacted directly using the information available on their accounts. Notices were reportedly sent by email and telephone and included details of the required deposit adjustment and available payment options.

To assist customers, BVIEC offered a four-month payment plan allowing the adjusted deposit to be paid in equal instalments. However, the corporation said accounts could be disconnected if payments remained outstanding and no arrangements were made. “The Corporation understands that disconnection can be disruptive, especially for businesses, and such action is not taken lightly,” BVIEC stated.

BVIEC said some customers claimed they were unaware of the deposit review despite public notices and direct outreach efforts. “Accurate contact information is critical to helping BVIEC share important account updates, service advisories, policy notices, payment reminders and other time-sensitive information,” the corporation stated.

BVIEC also reminded customers that security deposits, including any adjustments, are fully refundable once an account is closed in good standing with no outstanding balances. The corporation said it remains committed to improving communication and ensuring customers receive clear and timely information regarding account requirements and policies.