Public service workers in the Immigration and Labour departments are being told to discontinue their general unpleasant treatment towards non-British Virgin Islanders visiting or doing business in the territory.
While speaking in the House of Assembly recently, legislator Archibald Christian said government has had extended meetings with the commissioners of Her Majesty’s Labour and Immigration to address the longstanding problem.
Christian said: “The way we treat people when they come into our ports of entry, the way we treat people when they go to the Labour Department to deal with their documentation, the way we treat people when they go to the Immigration Department … We have to fix those systems and the people who work in these agencies have to understand that they are not doing the public a favour. They’re delivering a service to the public – a service that the public is paying for,” Christian said.
“I know that it’s going to sound a little bit contentious to some people but I am saying that if we are not careful with the way government delivers business to the public … these same people will find one day when they go down to the bank that they weren’t paid,” he added.
While describing the shoddy service expatriates have experienced from the aforementioned departments, the Junior Minister mentioned a recently resolved issue in which work permit holders stood in long lines – sometimes under unfavourable weather conditions – outside the Immigration Department in Road Town.
He then renewed calls for authorities to implement an e-Government platform to eliminate long and tedious processes between departments in the public service.
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