Despite calls for assistance from the previous government, the Immigration Department’s fee collection operations on Virgin Gorda are being stunted because of a lack of payment terminals, which are colloquially termed as credit/debit card machines.
Rosemary Callwood gave that indication to the Standing Finance Committee (SFC) back in April while she served as Acting Chief Immigration Officer.
According to Callwood, “the Immigration Department has been working tirelessly to get these machines implemented at all ports of entries … [and] on many occasions, the department has reached out to the treasury department for the assistance of cashiers to collect the fees and the credit card machines. But, to date, there has been no assistance.”
She further said she has sought assistance from the ministry since a new political party now sits as government.
Callwood also insisted on the need for a more modern border management system, as the current system is more than a decade old.
In the meantime, plans for the Immigration Department has for this year includes customer service training and law enforcement training for its officers.
This training is said to be geared towards making the officers more effective when carrying out their duties and equipping them to become well skilled to respond swiftly to any criminal activity they identify.
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