New gov’t customer service centre to open in VG

Virgin Gorda will soon benefit from improved access to government services with the opening of a new Customer Service Care Centre at the Vanterpool Administration Building on Thursday, July 24.

The initiative, led by the Office of the Deputy Governor, marks the second such centre to be launched in the territory. The first was established on Tortola in 2020 as part of the Public Service Transformation Programme.

The Customer Service Care Centre is designed to act as a central hub for in-person assistance and support, helping clients navigate and access various government services more efficiently.

Permanent Secretary in the Office of the Deputy Governor, Mrs. Sharleen DaBreo-Lettsome, MBE, underscored the value of the centre and the need for continued expansion.

“The Customer Service Care Centre is high-functioning arm of our Public Service Transformation Programme. Over the past few years, the work has been critical in ensuring clients have easy and stress-free access to the services they need. Now, we are bringing this same, great service to Virgin Gorda. This further advances the mission of ensuring residents on our sister islands have access to the services they need,” Mrs. DaBreo-Lettsome said.

The Virgin Gorda location will offer many of the same services provided at the main Tortola branch, including appointment booking, application assistance, call handling, and general in-person support.

Director of Customer Service, Ms. Kedimone Rubaine, noted that the launch is part of a broader effort to strengthen customer service delivery in the public sector.

“The launch of the Centre aligns with the Office of the Deputy Governor’s mission of furthering the Public Service’s Customer Service programme through expansions like these, continued and upgraded training as well as an increased effort to monitor and evaluate our performance across key metrics,” Ms. Rubaine said.

Residents are invited to attend the official launch ceremony at 10:30 a.m. at the Vanterpool Administration Building. A guided tour of the facility will follow the event, offering the public a closer look at how the centre will operate.

The initiative forms part of the government’s ongoing efforts to modernise and transform the public service across the territory.