Republic Bank extends ‘continued support’ to resolve customer concerns
The following is a media release from Republic Bank Limited.
Republic Bank confirms that, as a result of a technical issue stemming from our conversion exercise, some of our customers’ accounts were not debited in a timely manner for point of sale and E-commerce transactions. We wish to assure customers that this technical issue has been resolved.
Against this background, the Bank went through a thorough verification exercise, which involved careful identification of customer transactions.
Given the volume of transactions, it was necessary for the Bank to take the requisite time to meticulously validate the transactions and to develop personalised communication to each impacted customer, listing the relevant transactions to allow for a fully transparent approach.
Republic Bank wishes to thank its customers for their continued patience and understanding. We are prepared to continue working closely with our customers to resolve their concerns in a satisfactory and timely manner including providing an option for payment plans to assist them during this time.
We understand the concern this has caused and we sincerely apologise for the inconvenience.
We encourage customers with queries or concerns to reach out to us by visiting their branch, contacting us at 1-284-494-4725 (4RBL) or emailing [email protected]
Republic Bank remains dedicated to upholding the highest standards of service and reaffirms its commitment to our valued customers.
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If aya dont get away from this bank you going learn!
this bank was always problems from since Scotia bank days
red flags
The Anguillan Government got involved on day one from this issue. They then sent out a press release saying the bank will offer interest free loans to their customers who are struggling with the loss of funds. This is the banks F** up so they need to fix it. Government and the FSC are silent. This is a major flaw in the banking platform they are working on and need so to be addressed from the top level. Single customers can not get the bank to change their operating platform as its not working clearly. There should be a cease and desist order on this bank and have it removed from the BVI.
The software migrations of both Republic Bank and National Bank have not been handled correctly. There is no way that a new system can be launched without very thorough testing and then running both systems in parallel for at least two months 9to ensure that the daily and monthly outcomes are the same). Looks to me like those handling the migrations (not necessarily the branch staff in the BVI) did a bad job or were forced to proceed because of time restraints.