A secure evaluation system is being introduced whereby members of the public will be able to rate how government workers serve them.
The system, which will be on an online platform, is scheduled to launch in November, Deputy Governor David Archer, Jr has said.
Under the system, public servants who receive five or more commendations will be accepted into a group known as the Public Service Customer Service Club.
This club will comprise bronze, silver, platinum and elite members, and persons will be able to climb the various levels based on the number of commendations they receive from the public.
“On the flip side of that is: just as you can commend persons, you can also say persons have not served you well,” Archer said.
He said the system will be primarily run from the Office of the Deputy Governor by trained professionals.
This, he said, will prevent department heads and other public servants from interfering with whatever reviews they may receive.
“For example, if someone commends my department or complains about me and my department, I can’t get away from that. I can’t hide it, I can’t bury it. If it says ‘the deputy governor served me wrongly’ then that will be part of a formal record. No one is actually able to erase a record.”
The public may only access the system electronically where they will be required to fill a brief opinionnaire on how they were served by a particular public servant in one of the various government departments.
There is also the option of entering personal comments, Archer said.
“We are going to have monthly stats of the amount of commendations that come into a department and the amount of complaints for service that comes in and this is going to be centrally driven,” the deputy governor noted.
Immigration and Labour are said to be among the first departments the system will be introduced to, said the deputy governor while speaking on radio last week.
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