BVI News

Telecoms companies implement new measures in response to COVID-19 threat

Local telecommunications providers have adjusted a number of their policies in light of the Coronavirus Disease 2019 (COVID-19) pandemic to protect the safety of customers and employees in the British Virgin Islands.

These include social distancing measures where customers are being encouraged to use remote services to pay bills, interact with local agents online or via telephone to rectify issues and reduce traffic in stores during open hours; unless absolutely necessary.


Flow BVI said they are taking the health and safety of their customers and employees very seriously, and therefore have enacted a number of additional measures to ensure the highest safety standards in their industry.

These measures include an increase in the cleaning of all stores and offices to three times daily. High-touch areas such as counters and doors will also be frequently cleaned throughout the day, employees and external teams have been trained and given tools to safely conduct house-call assignments, and a 24/7 customer call team service to handle queries, new purchases and facilitate paying bills online.


Digicel also indicated that they too were taking the pandemic very seriously.

Apart from the increased sanitization measures, Digicel has gone further by banning all employees from travelling, cancelled all planned large-scale events and training sessions, and reduced distribution of printed materials to prevent transmission from those surfaces.

The telecoms provider also said they have teamed up with the health ministries across the region to deliver COVID-19 related information to the public.

Digicel has also initiated a no charge policy for calls made to the BVI Medical Hotline and for persons visiting governments government’s webpage about COVID-19.


Meanwhile, CCT BVI said they are exercising an abundance of caution and are promoting social distancing through the reduction of opening hours at all stores until April 15, and limiting physical traffic.

Apart from their Tortola Pier Park store which will be closed until further notice, the remainder stores will now be operating from Monday to Friday only, from 9 am to 5 pm.

CCT also said that they have limit store visits to strictly customers who are signing up for new service, buying new devices or trouble shooting existing devices. Customers requiring other services will have to conduct transactions online on via or through the CCT BVI Call Centre.

CCT further announced upgrades to their Freedom plans which will see customers receiving up to 15 gigabytes of data depending on the package, and an increase in call minutes at no additional expense.

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  1. Gandalf says:

    All PR bull ………

    What bout being sure that services are functional and internet is cut in cost due to online schooling, etc.

    They going to milk us even more than they usually do and that is saying something. Just watch!

    Top price, bottom service!

    Like 42
    Dislike 2
    • Don't be cheap says:

      Its not their fault you now have to do everything from home if they lower prices how will they continue to provide/maintain a service? Do you realize now that everyone going to be home its gonna mean more work on them..

      Like 2
      Dislike 20
      • Rubber Duck says:

        Of course it’s their fault. Who else is to blame?

        One big problem is that the telecom companies pay for the TRC

        And he who pays the piper calls the tune.

        Like 9
        Dislike 1
      • Oh Well says:

        We are already being robbed from the initial stage, being that we DO NOT get the speed we pay for.

        I should be paying half, because it half the speed, which means half the production in full time.

        Making it free will give us a low percentage of what was already spent.

  2. Eagle eye says:

    What surprises me the most is none of these heads of government puppets or so call heads of big businesses speaks on the agenda that is being carried out.birds of a feather flock together.

  3. jay says:

    Customer call team service from Flow???? please give details…..Is there a local telephone number?

    Like 8
    Dislike 1
  4. Oh PLEASE!! says:

    What they really need to do is distance themselves from the horrible services they are providing. If we can barely access proper internet service before all this happens, how are we suppose to be efficient on remote access?? The govn’t really need to do something and I blame all of them, aint care who in power now because most of these ppl have been in cabinet for YEARS!! What in heavens name does the TRC do all day??

    Like 17
    • I agree says:

      The government hands out licenses and the telecom companies stick money in the government officials pockets. The way it should be is provide proper service at a competitive price to other countries or no license. The government doesn’t issue them a telecom license, they issue them a license to steal.

  5. SMFH says:

    These f***ing spraying lysol, wiping the place with dirty cloths and displaying hand sanitizer in a few areas and want a round of applause? SMH! All this Corona nonsense is showing that we have been a nasty set of f***ing people all along.

    Like 18
  6. Paul says:

    Help us with the high prices…

  7. Best question of the day says:


  8. Rubber Duck says:

    And increasing their prices.

    Get a decent provider into the country now.

    Like 1
    Dislike 1
  9. BS! says:

    Social distancing through reduced opening hours? SMH – 100 people use your office in 6 hours = 17 people per hour. If the same 100 people now use your office in 4 hours = 25 people per hour. So, this helps social distancing how?
    Just because you decide to go home early doesn’t mean any fewer people will need to access your services.

    • Same Difference says:

      That’s the same thing I am thinking. More persons will be crammed together in the fewer hours of opening. It defeats the purposes.

  10. Concerned says:

    If we would have decent internet service nobody would need to visit their offices. Now we all can look forward to month of bad internet service, sitting in our house and not even being able to check e-mails and send e-mails. and forget about streaming, no netflix possible for me right now!!!!
    and every government had been aware of the problem and did nothing. Now who suffers! Us the overpaying customer.

  11. concerned says:

    Have electronic hands free door opener installed. You have to be wiping door handles with dirty cloth. In the meantime use disposable single use Clorox or lysol wipes. install a counter with a glass barrier so that customers don’t have to sit directly in front of the service rep. Clean/sanitize the chairs and tables after each customers use. That’s a lot of work

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