CXC to help create customer service certification for gov’t workers
The Virgin Islands Public Service Learning Institute (VIPSLI) has announced plans to elevate customer service across the Territory through a partnership with the Caribbean Examinations Council (CXC) to create a specialised course for public servants.
VIPSLI Director Connie George revealed the institution’s intention to develop a formal Customer Service Certification Programme for public servants in 2025.
“We are working very hard with CXC to develop our own authentic course in customer service where persons will become qualified as customer service specialists,” George explained recently.
She noted that VIPSLI has provided data and a framework to CXC, which has in turn designed a course that will be recognised not only within the public service but also regionally and potentially globally.
“So you will be able to gain certification that will be recognized across the world through VIPSLI,” George added.
George confirmed that the program is expected to launch officially in 2025 and emphasized its significance in fostering a transformative culture of customer service within the government.
“This culture will permeate the entire government of the Virgin Islands,” she stated, expressing optimism about the eventual improvement in customer service throughout the Territory.
The initiative aligns with the government’s stated commitment to building a world-class public service. Earlier this year, the administration of Premier Dr Natalio Wheatley introduced and completed its Public Service 101 course for government workers across the Territory’s four main islands, an effort led by VIPSLI.
The VIPSLI plays a pivotal role in training and developing all new and existing public officers, ensuring they possess the necessary skills and abilities to carry out their duties effectively.
Copyright 2025 BVI News, Media Expressions Limited. All Rights Reserved. This material may not be published, broadcast, rewritten or distributed.
You know, i have never experienced poor cusomer service except for some in the NHI department and two in the Ministry of Education.
Those, no doubbt were badly influenced and driven by others were ridilled with jealousy and envy, and who were chosen to carry out evil deeds.
Manyofthose experiences by many should be captured and published. While we are busy spending millions to attract some to our shores, we are busy from within, suffocating and chasing out our own good and capable people.
I chose to stay, not to be moved and payed a deadly price.
Wym DMV is complete garbage. I don’t got into labor but the horror stories is enough coupled with our pre historic ways of providing services
I wonder how the students will rate the class.
What’s ambitious on paper, but hollow in practice?
Promised reform, but progress lacks tactics.
It’s run by “experts,” all polished and wise,
Yet their efforts amount to hot air and lies.
What fills the ranks with degrees and acclaim,
Yet the system stays broken, the results just the same?
A cycle of cronies, with paychecks to show,
In a game where efficiency dares not grow.
If you guessed “government reform,” you’re probably right—
Where evaluation’s a project, not a guiding light.
You havent been to the dmv department? There is badly poor customer service . The cashiers seems like we the customers is on their time . When aint them phone them on they like the online looking at shein or temu all u hear is come you see this to the other worker while we there eaiting in vain . The deputy govenor need to fix the issue at dmv cashiers it seems as if the bosd him self cant get them handle . I think the cashiers to comfortable there they need to move atound like the other cashiers in government. Mr archer can i fix thid issue. Let the treasury dept be incharge of the cashierd at dmv . That place isnt like before the cashiers is to disrespectful and dont care when customers infront them they act we not there sitting to be serve
The bleached tattoo hog in arrivals by airport is a in need .eha she problem is may need more than one round off training