Fewer persons are lodging complaints against government institutions to the Complaints Commission.
This is according to Complaints Commissioner Sheila Brathwaite who reported the drop to the Standing Finance Committee (SFC) back in April.
Brathwaite told the SFC she believes the number of complaints has been on a downward trend and has ‘reduced significantly’, partly because residents are “more focused on their personal recovery rather than complaining about government services”.
She also said she anticipates a continuous decline of complaints since “public officers had improved their services”.
According to the 2019 SFC report published this month, the Commission will also be aiming to amend the Complaints Commissioner Act.
She said recommendations have been made in relation to the amendments. And if there was no response to those recommendations, a Special Report will then be laid on the table of the House of Assembly.
“The Complaints Commissioner advised that she would rather discuss the recommendations further and encourage adherence. She said that the new process will be reflected in their proposed amendments to the Act along with other steps to be taken before a Special Report had to be made. She said that it was also her goal to position the Commission to make a contribution to the Transformation Initiative of the Public Service, under the good governance aspect of the transformation initiative,” the report said.
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