BVI News

Flow moving VG operations strictly online

Country Manager for Flow, BVI Ravindra Maywahlall. (BVI News photo)

Telecommunications company Flow has announced that all their operations on Virgin Gorda will move online as of October 31.

In a press release on Monday, the company said the decision is “part of its ongoing commitment to the safety of its employees and customers”.

The release said: “In adherence to the curfew regulations announced by the Government of the Virgin Islands, the current opening hours for the Virgin Gorda Retail Store at the Edison O’Neal Building are Tuesdays and Thursdays from 8am to 4pm.”

Once curfew regulations are lifted, the store will resume regular opening hours from 8:30 am to 4 pm on Tuesdays and Thursdays until October 31, 2020,” the release stated.

After this period, Flow said customers will no longer have physical access to the Virgin Gorda Retail Store, as all operations will be conducted online.

Online store operations

As of November 1, 2020, the online/ virtual Virgin Gorda store will operate Mondays to Fridays from 8:30 am to 5 pm, and services will also be available via WhatsApp at 284-544-0189 or via email at [email protected] during the same hours.

Flow BVI Country Manager, Ravindra Maywahlall said the company will “implement an appointment-based system for installations, equipment collections and phone sales, through [the] virtual store.”

He added: “We are deploying a new online payment system that will be easier and more user friendly, and which will complement our already large e-Payment options. Additionally, there will be a bill payment kiosk which will be placed at ‘Mr Nice Guy’ giving customers additional options to make payments.”

The telecommunications company is also reminding customers they can pay bills online using the MyFlow App which is available for free at Google Play or App Store, the online payment portal, or the online banking options at Republic Bank (formerly Scotia) and First Caribbean Bank. 

Additionally, customers can use Top Up to purchase prepaid plans online.



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  1. Bvi says:

    How come a local does not hold his position? There are mean qualified locals who could handle his job.

    Like 2
    Dislike 15
    • Trouble Makers says:

      It looks to me that as some of you all eyes open and your feet hit the ground you out looking to stir up trouble.

      Did you find out if Ravi is a British Virgin Islander or belonger? I stand to be corrected but he could very well be a born British Virgin Islander as I worked with his father for decades at the then Cable & Wireless before he retired and migrated to the US.

      Cha man! Go and find something constructive to do, instead of stirring up controversy.

      Like 14
    • Nature's Secret says:

      How do you know he is not a local? And second too before you come after the job and Wheather he is a local ir not.. how about you illiterate fool learn the meaning of ” mean” ? It seems like you are an illiterate fool who most likely dropped out or failed out of the same BVIHS which Ravi and his brother attended.

    • Skunt says:

      I dont even know why the good lord allows people like you to remain on this earth.

  2. Ravi says:

    Ravi has worked at FLOW here in the BVI for many, many years & I am pretty sure he is a Belonger…
    Do you really have a problem with that?

    Like 13
    Dislike 2
  3. VI gyal says:

    Who really sits and make these decisions? In the other caribbean islands you are on more than one island within a territory and here in VI it is always a problem. In Tortola you downsized your space and now you want to not have a location in VG. you guys are making enough money to hold a small office over there. This is not going to work for all persons.

    Like 6
    Dislike 1
  4. Born here. says:

    After 3 years since hurricane Irma destroyed the British Virgin Islands. Restoration of Landline internet services is below 50% restoration…

  5. Born here. says:

    After 3 years since hurricane Irma destroyed the British Virgin Islands. Restoration of Landline internet services is below 50% restoration…

  6. Customers' Input says:

    I understand the challenges that this pandemic has caused. But to reduce the VG branch to strictly online is not in entirely in our best interest.
    We have a name and a face to connect with when we experience challenges with our internet and phone services. Most times the bill payment online does not work, and we must make an appearance at the retail store. It is also easy to drop off our modems for servicing or replacing. I assume the company considered all these scenarios, but sometimes I wish when providers are making these decisions, they would first get some feedback from their loyal customers. I feel forced to go with the FLOW of this decision. I do not like this.

  7. VG Resident says:

    So is Lisa going to loose her job during this difficult times? Just one employee and she is being layoff. Sad

  8. Sand says:

    Am I hearing right that Lisa on lay-off no way she is one of the nicest staff I have ever come across. If you flow ever have Lisa on lay-off everyone of us VG customers will be going on lay-off with her. No Lisa no flow on VG.

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