Flow has launched new prepaid plans as they move to offer strictly gigabyte packages for smartphone users.
This announcement was made by the telecommunications company’s Acting Country Manager, Ravindra Maywahlall, at a media breakfast held at their Fleming Street, Road Town location last week.
Maywahlall said the new plan is a reflection of what the customers have been requesting.
“Our new plans are now giving you 10 gigabytes of data and unlimited SWIFT. SWIFT is ‘Snapchat, Whatsapp, Instagram, Facebook and Twitter’ and 1,000 minutes. As part of our new vision for the company, let’s take care of our customers, let’s give them what they want,” Maywahlall said.
He continued: “We know that the telecommunications industry has transitioned from ‘voice’ to everybody using Whatsapp and Snap-chatting or using video calls, so these new plans are offering exactly what our customer wants. It’s what our customers have been asking for over the last year-and-a-half”.
Maywahlall also said that since Hurricane Irma, the company’s rebuilding process has facilitated the use of fiber optic technology to solve the previous issue of bandwidth overload.
“One of the strategic positions that we’ve done in rebuilding is everything we’re doing here onward now is fiber. With fiber you don’t have the degradation that you would have under a copper network, so bandwidth is not really an issue” he said.
In response to being asked what will be done by Flow in relation to widespread reports of slow internet speeds on the island, Maywahlall said that Flow’s internet speeds start at 25 megabits per second. He said this is received even in areas where infrastructure is in the rebuilding phase.
He further said reports of the company having slow internet speeds stem from a 2017 UK report immediately following the 2017 hurricanes. The report said the BVI was an underperforming country that has one of the most expensive internet services on the planet.
“Let’s put things into perspective, this is three months after the storm. No operator had their mobile networks fully rebuilt at that time and everybody was trying to watch TV over their mobile devices. The mobile devices were never designed to carry that payload. At that point of that report the BVI with 25,000 to 30,000 population was carrying more payload than Panama, to the tune of three times more than Panama which has millions of people” the Flow boss reasoned.